In the event that are sitting the ITIL 4 Foundation exam again, then you can focus your reading using your exam result:
- Analyze your exam
- Focus your studying
- Test your knowledge using the sample papers
- Tips for the actual exam situation
1. Analyze your exam
- Find your exam result on PeopleCert.org >>, and find your exam on the list
- Click “View/Print” to download “SoR.pdf” (your statement of results)
- Compare your result with this study guide:
| Syllabus subject area | When to study? | What to study? |
| ITIL4F_1 – Understand the key concepts of service management | 60% or below | Slide 8-26 (Key concepts of service management) Test questions: General concepts and definitions >> |
| ITIL4F_2 – Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 67% or below | Slide 67-84 (The ITIL guiding principles) Test questions: The guiding principles >> |
| ITIL4F_3 – Understand the four dimensions of service management | 50% or below | Slide 29-43 (The 4 dimensions of service management) Test questions: The 4 dimensions >> |
| ITIL4F_4 – Understand the purpose and components of the ITIL service value system | 0% | Slide 45-52 (The ITIL Service Value System) Test questions: The service value system >> |
| ITIL4F_5 – Understand the activities of the service value chain, and how they interconnect | 50% or below | Slide 54-65 (The service value chain) Test questions The service value chain >> |
| ITIL4F_6 – Know the purpose and key terms of 15 ITIL practices | 80% or below | Slide 86-124 (All red bordered boxes + the three types of changes on slide 118) Test questions: Practice purposes >> |
| ITIL4F_7 – Understand 7 ITIL practices | 90% or below | Slide 86-90 Continual improvement Test questions: Continual improvement >>Slide 95-97 Service level management Test questions: Service level management >>Slide 102-106 Service desk Test questions: Service desk >> Slide 107-110 Service request management Slide 111-115 Incident management Slide 116-119 Problem management Slide 120-122 Change change enablement |
2. Focus your studying with test questions
Read slides AND notes within the area(s) that have the lowest score(s).
Use the test questions >> to test your knowledge within each area. We recommend that you can answer all questions correctly within each area “ITIL 4 concepts” (1-5) and “ITIL 4 Practices” (1-8).
You will find your password in your welcome mail that you received before the course.
3. Test your knowledge using the sample papers
You will find the official sample papers here >>
You will find your password in your welcome mail that you received before the course.
If you have lost your password, please contact us on info@peopleteam.dk – and we will help you.
Sample papers are meant to be almost like the real exam. We recommend that you achieve at least 80% correct in both sample papers before taking the exam.
4. Tips for the actual exam
At the actual exam, these tips may help you:
- Don’t rush. Read and understand both question and answers. There is ample time for the exam.
- First answer the easy questions, then the difficult ones.
- Be aware of negations (NOT) in questions.
- Be aware of very absolute words (NEVER, ALWAYS, MUST etc.). ITIL 4 is a set of recommendations – not laws to abide.
- Remember, ITIL 4 is very “outside-in” thinking. Answers focusing on consumer (customer/user/sponsor), value for stakeholders etc. are more likely to be correct than answers focusing on infrastructure and technical solutions.
Enjoy your studying.