How AI Can Transform IT Support
The next generation of IT Service Desk focuses on both user experience and technology opportunities.
Contact us to learn more about a course tailored to your organization →
Artificial intelligence (AI) technology is progressing rapidly, and the IT Service Desk is no exception to this evolution. Today, the IT Service Desk ensures a single point of contact, a number of access channels for high availability, and is also a place where users get their problems solved and receive great user experiences.
In this course, we will explore technological opportunities to develop and improve the IT Service Desk. We will look at the way IT Service Desk integrates with processes such as knowledge, incident, and service request management.
You can expect inspiration for developing your own IT Service Desk, including:
- Recommendations on what a good chatbot should be capable of today
- How technology can support and streamline the workflows within the Service Desk, including:
o Ticket management
o Communication
o Knowledge sharing - How the next-generation IT Service Desk can be organized
- How AI can transform your own IT support
Target Audience and Prerequisites
This course is designed for teams and organizations seeking inspiration to develop the Next Generation IT Service Desk.
There are no prerequisites for this course, but it is a good idea to have an open mind about the possibility that Next Generation IT Service Desk may look radically different from today.
The course can be tailored to meet your specific needs and challenges.
Course Information
Language
The course can be delivered in either Danish or English.
Course Materials
Course materials are included in the price, and you will receive access well in advance of the course.
The materials are provided electronically, and we recommend that you bring your own PC for exercises and case work.
Exam
An exam can be developed upon agreement.
Duration: 1 day – or tailored to your specific needs.
Course Price: Contact us to learn more about a course tailored to your organization →